We want you to be 100% satisfied with your Faith Bites Biltong experience! Here’s our policy regarding refunds and cancellations:
1. Cancellations
- Orders may be cancelled within 2 hours of placing the order, provided it hasn’t been processed for shipping.
- To cancel, contact us immediately via phone or email.
2. Refunds
- Due to the perishable nature of biltong and snacks, we do not offer refunds on food products once they’ve been shipped.
- If your order arrives damaged, incorrect, or with quality concerns, please contact us within 48 hours of delivery with photos and a description of the issue.
3. Exchanges
- We may offer replacements or credit in cases of damaged or incorrect items, at our discretion.
4. Shipping Issues
- Faith Bites Biltong is not liable for delays once an order is in the hands of the courier, but we will assist in tracking and resolving issues.
If you’re not happy, we want to make it right — please don’t hesitate to reach out.